[re]imagine customer service

Operations & Mantenance

Neology acquired Shimmick’s Transportation Operations & Management Solutions (TOMS) business to augment it’s end-to-end Tolling Systems offering with best-in-class service.

Tolling Systems Operations & Maintenance

Neology’s extensive tolling operations & maintenance (O&M) experience spans nearly three decades. We partner with our clients to deliver turnkey solutions that are accountable, innovative, technology-infused, with a focus on quality, continued improvement, efficiency, and creating excellent customer service. We help them re-imagine the customer experience through customer-centric approaches and solutions.

Since 1995, the O&M team has provided operations and management excellence in supporting tolling commercial back-office systems, customer service centers, walk-in centers, and manual in-lane cash collections. Our commitment to quality is reflected in our history of successful greenfield and project transitions whether we are taking over a new CSC facility or standing up a new one. Our dedication to continued improvement drives operational efficiency improvements, accountability, as well as exciting new technologies which are all designed to deliver the ultimate customer experience.


Neology is a premier infrastructure firm, delivering professional services throughout the project lifecycle – from planning, design, and engineering to consulting and vehicle construction management. With over twenty years of transit experience, we partner with our clients in the public and private sectors to solve their most complex transportation challenges and build legacies for generations to come.

Neology will leverage its experience across multiple transit agencies and multiple disciplines to assist with vehicle and technical specifications, facility modifications and vehicle procurement and find the right supplier at the right price, under the right terms. Such expertise is critical for a successful procurement and our client’s ability to successfully accomplish its mission in providing a vehicle fleet to meet their expectations.

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